Satisfaction Guaranteed

Your satisfaction is our highest priority, and so we offer our "Don't Worry! Guarantee” to you, our valued customers. If you are not completely satisfied with your purchase, you may return the item(s) within 30 Days of the delivery date for a full refund (less shipping and coupons used).

Returned items must be in new and unused condition, in their original packaging, with all documentation, parts and warranty cards to receive full credit. "New and unused" condition means products are in clean, mint and resellable condition. Since the products we sell are important for safety, we cannot issue full refunds on returns that show any indication of having been used. Items not returned in "New and unused" condition, will be subject to a restocking charge.

Easy Return Instructions

To return an item:

1. Simply call our toll-free customer service number 1-888-315-6658 to obtain a Return Merchandise Number (RMA)Returns without a clearly marked RMA number will be refused by our returns department and will not be eligible for any refund.

2. For return shipping, you will be responsible for the costs of returning your item, unless we shipped the wrong item, or if your item was defective or damaged in transit. Otherwise, you have two options for shipping your package back to us:

1. We can send you a shipping label for UPS Ground, which you need only put on your repackaged
   items and drop off at a UPS location (shipping charges will be deducted from your refund), or;
   
   
2. Ship the item(s) back yourself using an insured carrier. If you choose to ship the item(s)
   yourself, we recommend that you insure the item(s) being returned for their full value.
   If your package is lost or damaged by the mail service you choose, we will not be responsible
   for the loss and will be unable to credit you the full value of your refund.

Please contact our Customer Support Department to obtain a Return Merchandise Authorization number
(RMA). Upon issuing your RMA, we will provide you with the correct return shipping address, which will include the RMA, a company department name, and a mailing address.

All items must be shipped to the return address provided at the time the RMA is issued. Packages shipped to any company address other than the one you are given with your RMA will be refused and/or charged a minimum 15% restocking fee.

Please write your RMA number clearly in the address line so that we can process your return quickly and accurately. Please note that RMA numbers are only valid for 14 days from the day they have been issued. Products returned more than 14 days after the RMA is issued will be refused and ineligible for a refund.

Damaged Items/Defective Items: We make every effort to prevent damage to your purchases during shipping. We know that our packages are your treasures, and we treat them accordingly! However, we do understand that
items may occasionally arrive damaged due to factors outside of our control.

Don't Worry! If your order arrives damaged, we'll either replace the broken parts or ship you a new item at NO COST to you. Please be sure to open your package when it arrives and contact us immediately if any of your items are damaged or defective. We cannot exchange/replace items if we are not notified of the damage within 10 days from the date of delivery. If you discover damage or a defect to your product after these 10 days, Don't Worry! From that date, the manufacturer’s warranty will apply and we would be happy to help you get in touch with them.

Cancellations

We usually process all orders within 12-24 hours, and ship all orders within 1-3 days from the time you place an order. Because our order processing system is designed to deliver your order to you as quickly as possible, orders must be cancelled before 3pm EST the same day they are placed. After 3pm, EST, all orders are processed for shipment pending credit approval and verification of product stock status. We cannot guarantee that orders can be cancelled once they have been processed, and orders cancelled after processing time frame may be subject to a cancellation fee.

If orders are placed after 3pm EST, they should be cancelled before 3pm the following day.

Although we cannot guarantee that we will always receive your cancellation in time, we will make every attempt to catch your order before it ships. If we are unable to catch your order before it ships, Don't Worry! You can return the item to us, by using our Easy Return Instructions.

If you need to cancel an order after placing it, please email us immediately or call our friendly Customer Support staff toll-free @ 1-888-315-6658 as soon as possible.

Exchanges

If you would like to exchange your item for a different color, size or type, simply contact us to obtain an RMA # and order the product you want to replace your current item. Follow the Easy Returns Instructions above and after we receive your items (must be in like-new condition), we will credit your credit card account for the full value of that item, less shipping and/or coupons.

Refunds/Credits

Returned items must be carefully inspected by our QA department prior to granting a refund. This process usually takes about 2-3 weeks from the time we receive the returned product.

First it is checked in and added to the queue (1 to 2 business days), and then it goes through a quality control inspection to verify its condition (3-5 business days), and then we credit the determined refund to your account (1-3 business days processing, up to 10 business days for your credit company to verify the process and post to your account.)

Please note that any shipping costs deducted from your refund will be for the actual cost of shipping your items to you. This applies to items offered with free shipping as well.

If you'd like to the know the status of your credit, please call our friendly Customer Support team. Refunds for new and unused returned items will be for the purchase price, less shipping and coupons.

Refunds for items which are damaged or missing packaging, components or materials, will be subject to a minimum restocking fee of 15%, depending on the outcome of the inspection. Items that cannot be returned to stock, e.g. due to irreparable damage from use or transport back to us, may be ineligible for any refund.

In the event your items are determined by QA to have been defective or damaged during shipping to you, your shipping costs will be refunded as well.

If you have any questions, please contact our friendly Customer Support team either by email or phone: 1-888-315-6658. Happy Shopping!